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Mi Support includes:
Planned Maintenance visits
Mi Healthcare will perform Preventative Maintenance checks on your equipment as per the manufacturers recommendations. These will be equally spaced throughout the year on agreed dates with yourselves at a frequency stated by the OEM.
Access to the Mi Healthcare Service System
Mi Healthcare operate a customer portal where job cards, service dates, service history, faults and much more can all be retrieved at a click of a button, this is standard on all contracts.
Mandatory Heath & Safety updates
All mandatory and Health and Safety upgrades will be performed without charge to the customer.
4 hours guaranteed response time
Mi Healthcare will have an engineer on site within 4 hrs of the call being logged.
All call outs included (labour and on-site time)
There are no ‘call out charges’ with our Mi Surety contract which also covers all travel and labour incurred in the normal working day.
All standard parts included
Mi Healthcare support contracts gives you the confidence of knowing that all standard parts are covered within the contract, parts such as tubes, detectors and probes are excluded.
Loan Equipment
Where possible, Mi Healthcare will provide loan equipment without charge if the contracted equipment repair becomes protracted.